1. Introduction

Welcome to V.O.F. IICONIC, a sustainable Dutch brand dedicated to crafting jewelry and shirts from recycled materials. These Terms & Conditions govern the use of our products and services.

2. Product Warranty

2.1. Warranty Period: All products come with a 2-year warranty from the date of purchase against damages caused by water and any breaks in craftsmanship.

2.2. Covered Damages:

• Damage due to water exposure.
• Breaks or defects resulting from manufacturing faults.
  
  

2.3. Exclusions:

• Normal wear and tear from regular use.
• Damage due to mishandling, accidental damage, or inappropriate use.
• Alterations or modifications made by a third party.
• Loss or theft of the product.
  
  

2.4. Warranty Claims Process:

• For eligible warranty claims, contact us at [Contact Information].
• We will assess the damage and, if deemed valid, repair or replace the item at our discretion.
• Customers bear the shipping costs for returning the product for warranty evaluation.
  
  

3. Beyond the Warranty Period

3.1. After the 1-year warranty period, customers may contact us for assistance with product issues.

3.2. Resolution:

• We will strive to aid customers in resolving issues for product longevity, beyond the warranty period.
• Repair or replacement options may be available, with potential costs depending on the issue.
  
  

4. Return or Swap Policy

4.1. Within 30 days of purchase, in accordance with Dutch law, customers may return or swap items, provided there are no signs of wear or tear and the item has not been worn.

4.2. Return or Swap Conditions:

• Products must be in original condition and packaging, accompanied by the receipt or proof of purchase.
• Any indication of wear, tear, or damage due to use disqualifies the item from return or swap eligibility.
  
  

4.3. Return or Swap Process:

• Initiate returns or swaps by contacting us at brand.iiconic@gmail.com within the 30-day period.
• Customers cover return or swap shipping expenses, unless the return is due to our mistake or a defective product.
  
  

4.4. Refund or Exchange:

• Upon receiving and inspecting the returned item, we will process refunds or exchanges promptly.
• Refunds will be issued using the original payment method, and exchanges are subject to product availability.
  
  

5. Delivery Timeframe

5.1. We aim to dispatch deliveries within 5 business days. However, this timeframe may vary as each delivery is crafted on demand, by hand.

6. General

6.1. These terms and conditions are subject to change without prior notice. Updated versions will be posted on our website.

6.2. By using our products, you agree to adhere to these terms and conditions.

6.3. For inquiries or concerns about these terms, contact us at brand.iiconic@gmail.com.

Thank you for supporting V.O.F. IICONIC and our dedication to sustainability and quality craftsmanship.